Menu
Your cart

Your cart is currently empty.

Continue browsing

Enable cookies to use the shopping cart

Shipping policy

Thank you for shopping with PawsDrift. This Shipping Policy explains how we process, ship, and deliver orders within the United States.

At PawsDrift, we aim to make the delivery process simple and transparent by providing clear information about order processing, shipping costs, tracking, and potential delivery delays.

Order Processing Time

  • Orders are typically processed within 1–3 business days, excluding weekends and U.S. holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
  • During holidays, promotional events, or periods of high order volume, processing may take slightly longer.

Shipping Locations

PawsDrift currently ships orders within the United States.

At this time, we do not offer standard shipping to locations outside the United States.

Estimated Delivery Time

Standard Shipping: 7–12 business days

Delivery times are estimates and may vary depending on your shipping address, carrier operations, weather conditions, and other circumstances outside our control.

Please note that:

  • Estimated delivery times are not guaranteed.
  • Carrier delays, severe weather, holidays, high shipping volumes, or other unexpected circumstances may affect delivery times.
  • The estimated delivery period begins after your order has been processed and shipped.

Shipping Cost

Standard Shipping: $7.99 for orders shipped within the United States.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, PawsDrift may offer free shipping promotions. If available, the terms of the promotion will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number, when tracking is available.

You can use the tracking number to monitor your package's delivery status through the applicable shipping carrier.

If you have not received tracking information within 5 business days after placing your order, please contact our customer support team.

Incorrect or Incomplete Shipping Address

Please carefully review your shipping information before completing your purchase.

PawsDrift is not responsible for delays, delivery problems, or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at support@pawsdrift.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Delayed Packages

If your package appears to be delayed or has not arrived within the estimated delivery timeframe:

  1. Check the tracking information provided in your shipping confirmation email.
  2. Check for any delivery updates or notices from the shipping carrier.
  3. If you still need assistance, contact PawsDrift Customer Support.

We will review the available shipping information and assist you with the next appropriate steps.

Please understand that carrier delays may occur and delivery dates cannot always be guaranteed.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue, please provide:

  • Your order number
  • Clear photos of the damaged item
  • Clear photos of the packaging and shipping label

Once we receive the necessary information, we will review the situation and work with you to determine an appropriate resolution.

Split Shipments

In some cases, products from the same order may be shipped separately.

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails and tracking information for each shipment.

This means that items from the same order may arrive at different times.

Delivery Issues

If tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking around your delivery location and with household members, neighbors, or your building's mailroom if applicable.

You may also contact the shipping carrier for additional delivery information.

If you still need assistance, please contact PawsDrift Customer Support with your order number and tracking information.

Contact Information

If you have questions about shipping, delivery, or your order, please contact us through our website or email.

📩 Customer Support

PawsDrift
Email: support@pawsdrift.com
Phone: +1 (848) 279-3464

Business Address:
20 Haypress Rd Ste 313
Cranbury, New Jersey 08512
United States

We will do our best to respond to your inquiry as soon as possible.

Our Commitment

At PawsDrift, we believe clear shipping information is an important part of a positive shopping experience.

We aim to provide straightforward information about our shipping process, costs, estimated delivery times, and order tracking so you can shop with confidence.

Thank you for choosing PawsDrift. We appreciate your trust and look forward to serving you and your pets.